Shipping policy

Ciya Pet Tech Shipping and Logistics Policy

Last Updated: [01.03.2022]

Thank you for choosing Ciya Pet Tech for your pet needs. We aim to provide efficient and reliable shipping services. Here are the details of our shipping and logistics policy.

1. Shipping Processing Times

Order Processing: Orders are typically processed within 3-5 business days, excluding weekends and holidays.
Custom Orders: For custom products, an additional processing time of 1-3 days may be required.

2. Shipping Methods and Rates

For Individual Customers: We generally use the United States Postal Service (USPS) for standard shipping to our individual customers.
Shipping Charges: Shipping costs will be calculated and displayed at checkout.
Delivery Estimates: Standard delivery times are typically 3-5 business days, depending on your location.

3. Wholesale Orders

Special Handling: Orders for wholesale customers require special handling. Please contact us directly to discuss shipping options and arrangements for your wholesale orders.
Contact for Wholesale: Reach out to us at （626)268-8322 for any wholesale inquiries.

4. Shipment Confirmation and Tracking

Confirmation Email: A shipment confirmation email with a tracking number will be sent once your order is dispatched.
Tracking: The tracking number will become active within 24 hours of dispatch.

5. International Shipping

Countries Served: We offer international shipping to EU. NA.
Customs and Taxes: Customers are responsible for any customs and taxes applicable to their orders.

6. Damaged Goods and Reporting

Damage Reporting: Please report damaged goods to the shipment carrier or our support team immediately.
Save Packaging: Retain all packaging materials for claims purposes.

7. Returns Policy

Refer to our [Return Policy] for detailed information about returning your order.

8. Contact Information

For questions regarding shipping and delivery, please contact us
Phone: (626)268-8322
Email: info@ciyapet.com